At Great Lakes, we pride ourselves on delivering unparalleled HVAC service and ensuring our customers' comfort and satisfaction. We are thrilled to share a glowing five-star review from Cheryl W., a valued customer in Mishawaka, Indiana, who recently experienced the Great Lakes difference in service and replacement.
Cheryl has been a loyal customer of ours for many years, and her journey with us started when she moved to a new residence. Prior to discovering Great Lakes, she felt apprehensive about her previous service provider, particularly with the emphasis on urgent replacements and unaccompanied sales pitches. However, everything changed with her first call to Great Lakes.
Ethan P. from our team visited Cheryl for an initial service call, instantly putting her at ease with his exceptional professionalism and transparency. He explained each observation in detail, providing a comprehensive, written rundown of necessary repairs for enhancing her unit’s efficiency. Ethan’s genuine concern for Cheryl’s comfort was evident when he presented cost-effective solutions, advising on repairs versus a complete unit replacement without pressuring for a sale.
In a demonstration of our steadfast commitment to honesty and clarity, Cheryl was offered the opportunity to discuss her options with our Comfort Advisor, Adam Detwiler. Adam confirmed Ethan’s findings, aligning perfectly with our goal of delivering a consistent and reliable service. Not only did he present numerous cost estimates for both repairs and replacements, but he also ensured Cheryl was fully informed about the features and warranties of each option. The decision for a new unit became clear, thanks to Adam's professional and unbiased advice.
On installation day, our skilled technicians, Phillip M. and Ethan #2, were prompt and thorough in their work. They detailed the process to Cheryl, executed with expertise, and only a few hours later, Cheryl’s comfort needs were wholly met, restoring her peace of mind.
Cheryl’s review is a testament to the integrity and dedication of our Great Lakes team. She describes our service as honest, friendly, and kind, underscoring her confidence in proudly displaying our banner on her lawn. We are grateful for Cheryl’s trust and kind words and remain committed to upholding these high standards for all our clients.
Great Lakes is honored to have such supportive and satisfied customers like Cheryl. For anyone seeking reliable HVAC solutions in Mishawaka, IN, we warmly invite you to experience the Great Lakes difference—a commitment to excellence with integrity at the core of our service. Thank you, Cheryl, for choosing Great Lakes; your comfort is our top priority!